Asterix Health

👋 Welcome to Chapelford. Keep this page open during your shift.

- Key Info: Key contacts, WhatsApp support, and clinical tools to start your shift.
- Workflow: Tasking the Admin Team, Secretaries, and handling Urgent Follow-ups.
- Prescribing: Mandatory safety rules (⛔ NO CDs) and policies for minors.

 Quick links to common tasks during training

<a href="https://intercom.help/asterix-health/en/articles/13420638-consultation-checklists" rel="nofollow noopener noreferrer" target="_blank">How to write and document a consultation</a> Guidance on conducting safe telephone consultations and documenting appropriately.

<a href="https://intercom.help/asterix-health/en/articles/13357999-how-to-add-a-medication" rel="nofollow noopener noreferrer" target="_blank">How to conduct a medication review</a> Step-by-step process for identifying patients, reviewing repeats, coding, and recording outcomes.

<a href="https://intercom.help/asterix-health/en/articles/13358044-how-to-file-lab-results" rel="nofollow noopener noreferrer" target="_blank">How to file and action laboratory results</a> Guidance on reviewing, documenting, safety-netting, and tasking follow-up actions.

- <a href="https://intercom.help/asterix-health/en/articles/13420638-consultation-checklists" rel="nofollow noopener noreferrer" target="_blank">How to write and document a consultation</a> Guidance on conducting safe telephone consultations and documenting appropriately.
- <a href="https://intercom.help/asterix-health/en/articles/13357999-how-to-add-a-medication" rel="nofollow noopener noreferrer" target="_blank">How to conduct a medication review</a> Step-by-step process for identifying patients, reviewing repeats, coding, and recording outcomes.
- <a href="https://intercom.help/asterix-health/en/articles/13358044-how-to-file-lab-results" rel="nofollow noopener noreferrer" target="_blank">How to file and action laboratory results</a> Guidance on reviewing, documenting, safety-netting, and tasking follow-up actions.

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Central dashboard for Chapelford: Includes Key Contacts, WhatsApp support, Referral SOPs, and Prescribing policies.

Chapelford Medical Centre

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Practice Details	Key Contacts	Clinical Tools
Main Contact: Lauren Yates	GP Partner / Escalation	📘 NICE Guidance
WhatsApp: +44 7532 006110	Dr. Dan Bunstone	💊 British National Formulary
(Available for shift support)	[email protected]	Quick SOPs for: labs, consultations and med reviews
	Safeguarding Lead
	Dr. Sonia Gupta
	[email protected]
	Practice Manager
	Aimie Liversidge
	[email protected]

Task	How	Notes
Investigations	Task Admin Team	Use red flags where urgent
Referrals	Task the Secretary
2-Week Wait (2WW)	Task the Secretary	2WW is for cancer referrals
Lab follow-up appointment	Book directly into your appointment ledger
Urgent same-day FU	Task Admin Team with red flag	Direct message Katie Hayes or Aimie Liversidge
Routine FU (<1 month)	Task Admin
Routine FU (>1 month)	Create a scheduled task to Admin for applicable timeframe
Safeguarding concerns	Contact Dr Dan Bunstone
DNAs	Call twice then send a message	Inform patient they will need to reschedule
Texting patients		Use templates where possible

Task	How	Notes
Controlled Drugs	⚠️ DO NOT ISSUE CDs	List of controlled drugs
Minors